Rachel and I decided that I would eventually switch my cell phone plan to T-Mobile, since she didn't have any problems with reception in our apartment. The plan was to port my cell phone number off of my Mom's plan and change her cell phone plan to a family share plan. To prevent myself from repeating myself, I've broken this blog into "Exhibits," as if this were a court case and I'm providing evidence.
Exhibit A
On Monday, Rachel and I headed to the Deptford Mall to finish up some Christmas shopping. While we were there, we stopped into T-Mobile to ask about their Family Plans and browser their phones. I immediately fell in love with the Samsung Gravity T, which has a flip out keyboard and a touch screen. After falling in love with an inanimate object, Rachel started to talk to the T-Mobile employee about the plans without contracts. Jenny, the T-Mobile employee, explained to the both of us that the entire process was quite simple to complete, and there would be no need to contact Sprint to end my contract, since the porting process would automatically take care of that part.
Jenny, first activated Rachel's new phone, then began the porting process onto my new phone. The only thing she asked for was the account number for my Sprint plan, which my sister gave me over the phone. She entered all of the proper information, activated my phone, and we were about to be on our way when I realized that the wrong phone number had been ported. Instead of porting my phone number, they ported Diddy's phone number.
I had to quickly call my sister to fix the problem, which I couldn't do since I have no authorization on the account. At first she thought I was joking, but her laughter quickly turned into a stream of profanity a mile long as she expressed her anger. After talking with Sprint and T-Mobile, the three of us were all told that the process could not be fixed until the porting was complete. Around 11 PM, the porting was complete, so I now had two working phones while my sister had none. Rachel contacted T-Mobile, who explained to her that over the course of the night, they would port my sister's number back to Sprint and would port the correct phone number to my phone.
Exhibit B
Tuesday morning I wake up with a working phone with my number on it, however Diddy wasn't so lucky. When Sprint had the opportunity to port the number, they failed to so, leaving her phone number in cyber space where it would be cancelled. Upon calling Sprint, my sister is given the line that T-Mobile has to keep my number for three business days, so she won't have a working phone until Friday.
Diddy calls me while I'm at work to ask for our T-Mobile account number and password, so that Sprint can port her phone number back. The account number is sitting on our kitchen table and I'm at work. I make a dash to my apartment and relay the information back to her, who at this point is ready to reach through the phone and strangle me.
Exhibit C
By this point, I have a nasty stomach virus and a cold that is turning into a sinus infection. Rachel and I both take some Nyquil and head to bed ridiculously early, only to be woken up by my phone ringing at midnight. My sister has been on the phone with Sprint all evening and was now in the middle of a three way call with T-Mobile also. The two companies have a solution to the problem:
Diddy calls me while I'm at work to ask for our T-Mobile account number and password, so that Sprint can port her phone number back. The account number is sitting on our kitchen table and I'm at work. I make a dash to my apartment and relay the information back to her, who at this point is ready to reach through the phone and strangle me.
Exhibit C
By this point, I have a nasty stomach virus and a cold that is turning into a sinus infection. Rachel and I both take some Nyquil and head to bed ridiculously early, only to be woken up by my phone ringing at midnight. My sister has been on the phone with Sprint all evening and was now in the middle of a three way call with T-Mobile also. The two companies have a solution to the problem:
- Step 1: Port my Sprint number back to Sprint.
- Step 2: Reset my T-Mobile SIM card and upload my sister's number back to my phone.
- Step 3: Port Diddy's Sprint number back to Sprint
- Step 4: Reset my T-Mobile SIM card a second time and upload my phone number back to my phone.
My sister called me in the middle of the night, to first holler at me that Rachel hung up on T-Mobile moments prior to our phone call (she thought her alarm was going off) then to forewarn me that they were calling her again. I wake Rachel up and she's alert enough to answer the phone, but has no comprehension of what T-Mobile employee A is actually talking about. (From this point forward, I shall refer to Sprint employees as SA; SB; and so on and T-Mobile employees as TA; TB; and so on).
TA explains the plan to Rachel and asks for Rachel to verify her account. Instead, Rachel tells TA that she needs to slow down and provide some information to verify who she was. Rachel goes through the whole phone call with TA, but after the call she is completely confused and decides to call back to verify the plan. Not only is there no record of the conversation between Rachel and TA, but TA has made no notes to the account of the plan of action.
Rachel now gets on the phone with TB, who is extremely helpful. She begins to uploading process of putting Diddy's phone number back onto my T-Mobile phone, and even goes above and beyond, telling Rachel that she would call her after work on Wednesday to confirm that the number was ready to be ported back to Sprint.
By morning time, Rachel is about to go into hysterics since she only had about an hours worth of sleep during the night and was now off to work. I no longer have any working phones, so I use her phone to call out of work. (There was no way I was going to make it through a day of work when I spent a majority of my night, hanging out in the bathroom). When Rachel got home from work, we relayed all necessary information to Diddy and actually had a somewhat peaceful night.
Later that night, Diddy texts Rachel to let her know that her phone is now working and it is safe to port my number. We are both too tired to worry about the phone situation and go back to sleep.
Exhibit D
Rachel calls T-Mobile on her way to work and talks with TC, TD, and TE. Nobody knew what Rachel was talking about, and actually try to port my phone number to Rachel's phone. Rachel winds up giving up and heading into work at this point. TE does confirm to Rachel that my SIM card has been activated at this point.
During her lunch break, she talks to TF who informs her that they need to speak to me to port my phone number over, which is impossible at that moment since we are both at work. Additionally, not once during this process has T-Mobile needed to talk to me to give them permission to port my phone number. TF also makes the huge mistake of attempting to port the phone number to Rachel's phone also.
When she gets home, she calls T-Mobile and explains the entire story to TG who once again tries to port my phone number to her phone. Rachel then talks to three other T-Mobile employees, who are all as clueless as the next. TK even tells Rachel to calm down. Rachel then speaks to TJ, who informs her that my SIM card had been deactivated the prior day and had never been activated since.
After talking to another three people with the company, Rachel finally is able to get off the phone at 6 PM, knowing that her cell phone plan has not changed and that my SIM card would be activated within 24 hours.
Exhibit E
On her way to work the next morning, Rachel calls and speaks to TN, who explains to her that it will take about 36 hours to have my phone number ported to my phone. Instead of waiting another 36 hours (and encountering more fighting with the company), Rachel has a new phone number activated onto my phone. By the time I get home from work, I now have an activated phone with a new phone number. (Yay!)
Exhibit F
We were fools to believe that fighting with T-Mobile was over. Tonight, Rachel went to check her account online and realized that the plan had in fact been changed. Instead of paying $99.99 a month plus $10 for data per line, we were being charged $99.99 plus $25 for data per line. After arguing once again with incompetent employee TO who claims it was impossible to sign up for the $10 data plan on Monday since it supposedly ended last month, Rachel demands to speak to a supervisor three times. Finally, TO puts Rachel on hold to listen to the recorded line from a few nights ago when employee T? confirmed that her plan would not be changed during this entire process.
TO finally puts her supervisor on the phone, and TP fixes the entire plan. After the conversation, Rachel checks her account again to find that nothing has changed. Rachel calls and speaks to TQ, who confirms the original plan was in place again.
At this point, Rachel and I have both agreed that if things have not changed by the end of this week, we will be returning our phones/equipment to T-Mobile before our 14 days are up and will be getting phones with AT&T.
After talking to another three people with the company, Rachel finally is able to get off the phone at 6 PM, knowing that her cell phone plan has not changed and that my SIM card would be activated within 24 hours.
Exhibit E
On her way to work the next morning, Rachel calls and speaks to TN, who explains to her that it will take about 36 hours to have my phone number ported to my phone. Instead of waiting another 36 hours (and encountering more fighting with the company), Rachel has a new phone number activated onto my phone. By the time I get home from work, I now have an activated phone with a new phone number. (Yay!)
Exhibit F
We were fools to believe that fighting with T-Mobile was over. Tonight, Rachel went to check her account online and realized that the plan had in fact been changed. Instead of paying $99.99 a month plus $10 for data per line, we were being charged $99.99 plus $25 for data per line. After arguing once again with incompetent employee TO who claims it was impossible to sign up for the $10 data plan on Monday since it supposedly ended last month, Rachel demands to speak to a supervisor three times. Finally, TO puts Rachel on hold to listen to the recorded line from a few nights ago when employee T? confirmed that her plan would not be changed during this entire process.
TO finally puts her supervisor on the phone, and TP fixes the entire plan. After the conversation, Rachel checks her account again to find that nothing has changed. Rachel calls and speaks to TQ, who confirms the original plan was in place again.
At this point, Rachel and I have both agreed that if things have not changed by the end of this week, we will be returning our phones/equipment to T-Mobile before our 14 days are up and will be getting phones with AT&T.
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